Hillside Nursing Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds55
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-04-26
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What strikes visitors most is how staff remember the little things that make each resident feel at home. There's a real energy here — residents join in with singing sessions, play games together, and enjoy regular entertainment. The care teams work to keep everyone connected and engaged, whether through organized activities or just taking time to chat.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare68
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2019-04-26
Is this home safe?
Is the care effective?
Hillside was rated Good for effectiveness at the February 2022 inspection. The home is registered to provide nursing care, which implies clinical staff are on the team and healthcare oversight is in place. The home lists dementia as a specialism alongside care for adults of various ages. No specific information about care plan quality, dementia training content, GP access arrangements, or food quality is recorded in the published findings.Is this home caring?
Hillside was rated Good for caring at the February 2022 inspection. This domain covers staff warmth, dignity, respect, and whether residents are treated as individuals. A Good rating indicates inspectors were satisfied these standards were met at the time of the visit. No direct observations of staff interactions, no resident or relative quotes, and no specific examples of dignified care are recorded in the published findings.Is the home responsive?
Hillside was rated Good for responsiveness at the February 2022 inspection. This domain covers whether care is tailored to individuals, whether activities are meaningful, and whether complaints are handled well. The home lists dementia as a specialism, which implies some tailoring of support to people living with the condition. No specific information about the activity programme, individual engagement, complaint records, or end-of-life care is included in the published findings.Is the home well-led?
Hillside was rated Good for well-led at the February 2022 inspection, having previously been rated Requires Improvement in this domain. The registered manager is named as Mrs Maribelle Law, and Mr Sunil Cheekoory is the Nominated Individual. The improvement from Requires Improvement to Good across the whole home suggests that leadership changes or governance improvements have taken effect. No specific information about management visibility, staff culture, complaint handling, or quality audit processes is recorded in the published findings.
Source: CQC inspection report →
What the evidence base says
Hillside provides nursing care for adults of all ages, including specialized dementia support. The team works with residents from many different backgrounds and cultures, adapting their approach to meet individual needs. For residents living with dementia, the staff focus on maintaining connections through familiar activities and consistent routines. Care plans are built around what brings each person comfort and joy, helping preserve their sense of self. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillside Nursing Home achieved a Good rating across all five domains at its last full inspection in February 2022, having previously been rated Requires Improvement. The score reflects genuine progress but limited specific detail in the published findings, meaning many areas score in the mid-range rather than the top band.
Homes in London typically score 68–82.The three-lens summary
What families tell us
What strikes visitors most is how staff remember the little things that make each resident feel at home. There's a real energy here — residents join in with singing sessions, play games together, and enjoy regular entertainment. The care teams work to keep everyone connected and engaged, whether through organized activities or just taking time to chat.
What inspectors have recorded
Management here stays visible and approachable, with families finding they can raise concerns and see genuine responses. When issues come up, there's a clear effort to address them properly rather than brush them aside. This open-door approach helps families feel heard and involved in their loved one's care.
How it sits against good practice
Sometimes the best care comes from teams who genuinely enjoy what they do — and at Hillside, that warmth comes through.
Worth a visit
Hillside Nursing Home, on North Hill Drive in Romford, was rated Good at its last full inspection in February 2022, having previously been rated Requires Improvement. That improvement across all five domains is a positive signal: the home identified problems and addressed them. The home provides nursing care as well as personal care and lists dementia as a specialism, which means clinical oversight and some degree of dementia-specific practice should be in place. The main limitation here is the published inspection report itself. Very little specific detail about day-to-day life at Hillside is available in the findings: no direct quotes from residents or relatives, no observations of staff interactions, and no specifics on staffing levels, food, activities, or the dementia environment. A Good rating is genuinely meaningful, but it tells you the floor was met, not how far above it the home sits. Before making a decision, visit in person, ask to see last week's actual staffing rota, and spend time observing how staff interact with residents on the dementia unit, particularly in the late afternoon and evening.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Hillside Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets professional care in Romford
Nursing home in Romford: True Peace of Mind
Finding the right nursing home means looking for genuine warmth alongside skilled care. Hillside Nursing Home in Romford brings both together, with care teams who understand that small moments of connection matter just as much as medical expertise. Families describe a place where their loved ones feel genuinely valued and engaged.
Who they care for
Hillside provides nursing care for adults of all ages, including specialized dementia support. The team works with residents from many different backgrounds and cultures, adapting their approach to meet individual needs.
For residents living with dementia, the staff focus on maintaining connections through familiar activities and consistent routines. Care plans are built around what brings each person comfort and joy, helping preserve their sense of self.
“Sometimes the best care comes from teams who genuinely enjoy what they do — and at Hillside, that warmth comes through.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillside Nursing Home achieved a Good rating across all five domains at its last full inspection in February 2022, having previously been rated Requires Improvement. The score reflects genuine progress but limited specific detail in the published findings, meaning many areas score in the mid-range rather than the top band.
Homes in London typically score 68–82.The three-lens summary
What families tell us
What strikes visitors most is how staff remember the little things that make each resident feel at home. There's a real energy here — residents join in with singing sessions, play games together, and enjoy regular entertainment. The care teams work to keep everyone connected and engaged, whether through organized activities or just taking time to chat.
What inspectors have recorded
Management here stays visible and approachable, with families finding they can raise concerns and see genuine responses. When issues come up, there's a clear effort to address them properly rather than brush them aside. This open-door approach helps families feel heard and involved in their loved one's care.
How it sits against good practice
Sometimes the best care comes from teams who genuinely enjoy what they do — and at Hillside, that warmth comes through.
Worth a visit
Hillside Nursing Home, on North Hill Drive in Romford, was rated Good at its last full inspection in February 2022, having previously been rated Requires Improvement. That improvement across all five domains is a positive signal: the home identified problems and addressed them. The home provides nursing care as well as personal care and lists dementia as a specialism, which means clinical oversight and some degree of dementia-specific practice should be in place. The main limitation here is the published inspection report itself. Very little specific detail about day-to-day life at Hillside is available in the findings: no direct quotes from residents or relatives, no observations of staff interactions, and no specifics on staffing levels, food, activities, or the dementia environment. A Good rating is genuinely meaningful, but it tells you the floor was met, not how far above it the home sits. Before making a decision, visit in person, ask to see last week's actual staffing rota, and spend time observing how staff interact with residents on the dementia unit, particularly in the late afternoon and evening.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hillside Nursing Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hillside Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets professional care in Romford
Nursing home in Romford: True Peace of Mind
Finding the right nursing home means looking for genuine warmth alongside skilled care. Hillside Nursing Home in Romford brings both together, with care teams who understand that small moments of connection matter just as much as medical expertise. Families describe a place where their loved ones feel genuinely valued and engaged.
Who they care for
Hillside provides nursing care for adults of all ages, including specialized dementia support. The team works with residents from many different backgrounds and cultures, adapting their approach to meet individual needs.
For residents living with dementia, the staff focus on maintaining connections through familiar activities and consistent routines. Care plans are built around what brings each person comfort and joy, helping preserve their sense of self.
Management & ethos
Management here stays visible and approachable, with families finding they can raise concerns and see genuine responses. When issues come up, there's a clear effort to address them properly rather than brush them aside. This open-door approach helps families feel heard and involved in their loved one's care.
The home & environment
The home maintains good standards of cleanliness throughout, with housekeeping teams keeping shared spaces and bedrooms fresh and tidy. Meals are prepared with thought for what residents actually enjoy eating. The environment feels cared for without being institutional, creating comfortable spaces where residents can relax.
“Sometimes the best care comes from teams who genuinely enjoy what they do — and at Hillside, that warmth comes through.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
